Shipping policy
SHIPPING & DELIVERY POLICY
SAMIRA BRIDAL STORE
Last updated: 14 October 2026
1. SHIPPING INFORMATION
Samira Bridal Store offers shipping within Finland and to selected international destinations.
Many of our garments are made to order and require manufacturing time before they can be dispatched.
We aim to provide our customers with clear information about production times, shipping costs, delivery arrangements and order tracking.
Please read this policy carefully before placing an order.
2. SHIPPING RATES
Our standard shipping rates are:
FINLAND
Standard Shipping: €9.99
EUROPE (EXCLUDING FINLAND)
Standard Shipping: €44.95
INTERNATIONAL SHIPPING
Standard Shipping: €54.00
LOCAL STORE PICKUP
FREE – €0.00
Shipping is available to supported destinations only.
The applicable shipping options and charges are displayed during Shopify checkout before payment.
Delivery availability depends on the customer's destination and the shipping options available at checkout.
3. MADE-TO-ORDER PRODUCTION TIMES
Many garments sold by Samira Bridal Store are manufactured according to customer requirements.
The estimated manufacturing time for made-to-order and preorder garments is generally 6–8 weeks, unless otherwise specified for a particular product.
IMPORTANT:
The estimated 6–8 weeks refers to manufacturing time only.
Shipping and transportation time must be added to this period.
Customers should consider both manufacturing and delivery times when ordering garments for weddings, celebrations or other important occasions.
For garments requiring individual measurements, customers will be contacted through WhatsApp after placing their order.
Production arrangements will be confirmed once the necessary measurements and specifications have been provided.
Delays in providing or confirming measurements may delay the beginning of production.
Customers requiring their garments by a particular date are strongly encouraged to contact us before ordering.
The applicable production and delivery arrangements will be communicated before purchase.
4. ESTIMATED SHIPPING TIMES
Once an order has been manufactured and dispatched, our estimated shipping times are:
FINLAND:
Approximately 1–3 days after dispatch.
EUROPE:
Approximately 5–6 days after dispatch.
OTHER INTERNATIONAL DESTINATIONS:
Approximately 5–6 days after dispatch.
These are estimated transportation times, not guaranteed delivery dates.
International delivery times may vary depending on the destination, customs procedures, carrier operations and circumstances beyond our reasonable control.
For made-to-order products, manufacturing time must be added to the estimated transportation time.
Customers retain their statutory rights if an order is not delivered within the agreed delivery arrangements.
5. SHIPPING CARRIER & ORDER TRACKING
Samira Bridal Store normally uses DHL for deliveries.
Once an order has been dispatched, customers will receive tracking information.
Tracking details may be communicated through WhatsApp or email.
Customers can use their tracking information to monitor the progress of their shipment.
If customers experience issues with tracking their orders, they are encouraged to contact our WhatsApp customer service.
6. FREE LOCAL STORE PICKUP
Samira Bridal Store offers FREE local pickup from our physical store in Helsinki.
LOCAL PICKUP ADDRESS:
Samira Bridal Store
Kastelholmantie 2
00900 Helsinki
Finland
Pickup fee: €0.00
Customers will be informed when their orders are ready for collection.
Please do not visit the store to collect an order before receiving confirmation that it is ready.
Pickup arrangements can be made through WhatsApp.
If the local pickup option is not available during checkout, please contact us before completing your purchase so that we can arrange collection.
Local pickup does not reduce the manufacturing time required for made-to-order garments.
Clothing fittings require an appointment.
7. ORDERS CONTAINING MULTIPLE PRODUCTS
Customers may purchase multiple products in a single order.
When an order contains products with different manufacturing or availability times, the items will normally be shipped together once all products are ready.
For example, if an order contains an available item and a made-to-order garment, the items will normally be dispatched together after the made-to-order garment has been completed.
Customers who wish to arrange separate shipments should contact us before placing an order.
Any additional shipping charges for separately agreed shipments will be communicated before the customer agrees to them.
8. INTERNATIONAL SHIPPING & CUSTOMS
Samira Bridal Store ships internationally to supported destinations.
International shipments may be subject to customs duties, import taxes, customs clearance charges or other fees imposed by the destination country's authorities or shipping carrier.
The customer is responsible for applicable import duties, import taxes and customs clearance charges that have not been collected at checkout, where permitted by applicable law.
These charges are separate from our standard shipping fees.
The amount of any applicable import charges depends on the destination, product value and local customs regulations.
Where import charges are payable upon delivery, the shipping carrier or customs authority may require payment before releasing the shipment.
Customers are encouraged to review their destination country's import requirements before placing an order.
Where duties or import taxes have already been collected at checkout, they will not be charged a second time by Samira Bridal Store.
Mandatory consumer protection rights remain unaffected.
9. DELIVERY DELAYS
Samira Bridal Store aims to manufacture and dispatch orders within the estimated timeframes communicated to customers.
Occasionally, delays may occur because of manufacturing requirements, transportation issues, customs procedures or other circumstances.
If a significant delay occurs, we will inform the affected customer through WhatsApp or email.
We encourage customers to contact us if they have concerns about their order's progress.
Customers retain all applicable statutory rights concerning delayed deliveries, including cancellation and refund rights where required by law.
10. LOST, DAMAGED OR INCORRECT DELIVERIES
If an order arrives damaged, contains incorrect products or does not arrive as agreed, customers should contact Samira Bridal Store.
Please provide:
- Order number
- Description of the issue
- Relevant photographs, if available
We will investigate the situation and work toward an appropriate resolution.
Depending on applicable consumer protection law, customers may be entitled to repair, replacement, a price reduction or a refund.
Samira Bridal Store remains responsible for its statutory obligations concerning the delivery and conformity of purchased goods.
Customers will not be required to bear costs that the seller is legally responsible for.
11. RETURNS & REFUNDS
Returns, exchanges, cancellations and refunds are governed by our Return, Refund & Cancellation Policy and applicable consumer protection law.
Certain genuinely personalised or made-to-measure garments may qualify for an exception to the statutory right of withdrawal.
However, simply being made to order or sold as a preorder does not automatically remove statutory withdrawal rights.
Customers retain their statutory rights concerning defective, incorrect or non-conforming products.
Please refer to our Return, Refund & Cancellation Policy for further information.
12. CUSTOMER SERVICE & CONTACT INFORMATION
WhatsApp is our primary customer service channel.
For questions concerning delivery, production updates, order tracking, sizing or pickup arrangements, customers are encouraged to contact us through the WhatsApp button on our website.
EMAIL:
salahsamira@hotmail.com
TRADING NAME:
Samira Bridal Store
FINNISH BUSINESS ID:
3223612-2
VISITING, PICKUP & RETURN ADDRESS:
Samira Bridal Store
Kastelholmantie 2
00900 Helsinki
Finland
Customers may also contact us by email regarding shipping issues, complaints and other formal matters.
We aim to provide helpful and personal customer service throughout the ordering, manufacturing and delivery process.
13. POLICY UPDATES
Samira Bridal Store may update this Shipping & Delivery Policy when necessary.
Updates will be published on our website.
Changes to this policy will not retroactively remove rights or alter terms already agreed with customers, except where permitted by applicable law.
Nothing in this policy limits mandatory consumer rights.